It’s that time of year again when many managers are doing employee evaluations. I don’t know anyone who really enjoys this exercise. Not ...

Most of us carry our laptops in a backpack or shoulder bag. The days of briefcases are long gone. And in our bags, we carry all sorts of ...

Of all the functions and tasks I’ve had to perform, the one I truly hate the most and have never gotten fully used to doing, is firing so...

Many books have been written about what makes a good boss, and how to be a good boss. There are plenty of lists that circulate LinkedIn a...

My son wrote this poem for his school's poetry assembly last year: I live in a house divided, four ways, I’m often reminded. My mom is fr...

What do you want to be remembered for? What is your greatest accomplishment? The picture above was taken on the eve of Dreamforce 2017. I...

The Lego Exercise is a facilitation tool I learned over 25 years ago and have tweaked over the years to suit particular situations. This ...

"Let's break down those silos." I hear this phrase a lot. It sounds good. Very simple. We should all do that. But, as with many things, c...

My first job out of college (in 1990) was at a life insurance company. Every day, the company's mainframe would spit out a 400 page repor...

AI is the hot “new” thing. Everyone wants it. It does magic. It solves problems. It replaces people. But what is AI, exactly? How does it...

Home Depot had its infamous data breach in 2014. Soon after, the then-current CIO lamented publicly about the lack of investment in secur...

Everybody loves dogs. Most people don’t love systems. So, that can’t be it. Dogs often show affection when they are fed or played with. S...

With school starting soon, I thought I’d share 3 rules I had at home for my kids: play an instrument, play a sport, learn a language. The...

Smart people, combined with an open culture, leads to a competitive advantage. This is a pretty simple formula. Yet, so many companies fa...

How can you make your customers love you? Great customer service is one example. But often a company's own structure gets in the way of e...

Technology dies at its zenith. This may sound counter-intuitive, but it is true. I often find myself counseling customers who are struggl...

In addition to being our tagline, this is a great question that we help our customers answer. Many journeys often go like this: Enthusias...

The picture says it all. You are way behind your competitors, and they keep increasing their technological lead. In today’s data-driven, ...

Those of you who know me, or have heard me speak or have viewed one of my presentations have often heard me talk about "burning the ships...